Systems Maintenance


System Maintenance and Support, 24 hours a day


Whichever systems you use, regular maintenance is vital for making sure your systems are in full working order.

With Vale Fire & Security, your systems are maintained six monthly or annually depending on the type. Our dedicated service department ensures your systems are maintained at the correct service intervals, keeping your system compliant and taking the stress of remembering away from you.


We’re also there for you 24 hours a day with our duty engineers. Whether it’s technical support, maintenance, or changes to the way the system is used, we are here to support you.


Are your systems working properly? For service & maintenance, call us on 03333 440812 or  contact us online   today to arrange your maintenance.



Intruder alarm security maintenance

Intruder alarm systems should be regularly serviced to check all detection devices perform as required, warning devices operate correctly, communications devices signal and are received correctly by the Alarm Receiving Centre, and that batteries and power supplies are measured for operation and efficiency. We offer maintenance packages & Warranty, Unlike other Alarm installers, Vale Fire & Security doesn’t agree charging again for benefits which are covered under the system warranty or within the maintenance contract, that’s why our maintenance package will covers the service visits and any further callouts at a reduced rate.


CCTV System Maintenance

Often, CCTV systems are disregarded after installation until information/evidence is required from them. If this is the point when we realise a camera isn’t working, the NVR/DVR isn’t recording, or the quality is poor, it is too late to gain the information needed and an opportunity is lost. Our CCTV maintenance contracts start at £80 + VAT per annum and benefit from scheduled visit/s, telephone support, 4-hour response rates, on-site breakdown support, and information retrieval support with a reduced hourly rates.


Fire Alarm System Maintenance

It is imperative that fire alarm systems are frequently serviced to ensure correct operation. Annual contracts start from £65+ VAT. Weekly Test A different manual call point should be triggered each week to ensure correct operation. These tests must be documented each time in the fire log book. Weekly tests can be carried out by the trained end user. Vale Fire & Security would be pleased to train any member of staff how to carry out weekly testing and documentation. To avoid additional cost we can conduct this during a routine maintenance visit, We can also provide cloud based recording to ensure the total compliance Routine Inspection and Testing This is dependent on the size of the fire alarm system and your fire risk assessment. As a minimum, and to keep the system compliant with BS5839 (45.3), the system should be inspected by a competent person (our engineers) every six months. For large systems, quarterly routine inspection will be necessary.


Access Control System Maintenance

One routine maintenance visit a year will normally be enough for most access control systems. Should you rely on an access control system to maintain security to areas of your building, you will benefit from taking out an annual maintenance with us:

• Scheduled routine service visits

• Telephone support

• 4-hour response rate

• On-site breakdown support

• Reduced hourly rate Annual Contracts start from £70+ VAT.




We’re here for all our maintenance customers 24 hours a day with our duty engineers, so whether it’s technical support or changes to the way the system is used, we are here to support you.


Speak to an expert. We can help.